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When do I get my refund?

If you pay by Direct Debit, in most cases, you should receive a refund within 5 working days, this will go straight into your bank.

If you pay by any other way, you'll receive a cheque and this could take up to 11 working days.

In some cases, if we're waiting for a recent payment you've made to clear, refunds can take up to 20 days.