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I want to change my direct debit

You can change any aspect of your direct debit using MyAccount. If you're not currently registered, you'll just need your billing account number and postcode.

This service will only allow you to alter the arrangement within a certain limit. Therefore there are occasions you will need to contact us to amend. 

Alternatively, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat a button will appear at the top of the chat box or you can find a full list of available contact methods and opening times on our Contact us page.