Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

Why am I receiving calls and texts saying i'm in arrears?

If your account has a brought forward balance, we may call you to remind you of this and request payment. 

The easiest way to prevent this is to let us know if you will be unable make payment by the date detialed on your bill, or in line with you payment arrangement.

We're happy to help manage your account with you.

If you have already made payment, depending on the method used, this can take a short while to update on our systems and be allocated to your account.

Therefore you may on occaison still receive calls. If you contact us we can update your account to expect this payment.