Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

When will my meter be exchanged?

We aim to exchange water meters every 13 to 15 years. We'll also exchange a meter if it's deemed to be faulty or not recording correctly.

The begining numbers of your meter serial number give an indication of the year it was fitted, so if you believe you are due and exchange please contact us.

We're running a program currently to upgrade meters to our Smart meters, you can read information about this here