Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.
Household / Account & Billing / Account & Bills
- Data sharing with Credit Reference Agencies
- I am not on a meter and need to query my bill?
- Changes to your charges
- Can I get a reduction on my Sewerage Charges?
- May I have a bill?
- I need to change or amend the name on my account
- Where will I find my account number?
- I need to let you know about a bereavement
- I need to change my address
- What is Surface Water Drainage?
- I've had a leak, can I have a refund?
- Why have I been charged for dirty water?
- I want to change some details on an account
- My property is empty and I have been charged
- When do I get my refund?
- I have a credit on my bill
- If I have a hot tub do I have to have a water meter?
- Can I pay by standing order?
- Can I add another person to my account?
- How do I set up a direct debit?