Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

I've had a leak, can I have a refund?

You may be able to claim an allowance for any additional water recorded on your meter during a leak.

For more details and to explore this further please contact us. Having a meter reading is useful for us to work out the amount you've been charged due to the leak.

You can also read more about high water consumption here