Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

I've had a leak, can I have a refund?

You may be able to claim for any additional water recorded on your meter during a leak.

For more details and to explore this further please contact us. Having a meter reading is useful for us to work out the amount you've been charged due to the leak.

You can also read more about high water consumption on our High Water Use page.