I need to understand water meter bills

If you're on a metered supply, we guarantee to read your meter at least once a year and will use calculated readings based on your previous consumption for all intermediary bills between these readings.

However, you can keep an eye on how much water you're using and get an up to date balance by quickly and easily submitting a meter reading on MyAccount.

You can also apply for a meter if you're not currently on measured charges, to make sure you only pay for what you use. We have a two-year Lowest Bill guarantee, if you decide being on metered charges isn’t for you, you can switch back anytime in the first two years, and we’ll guarantee you won’t pay more than your unmeasured charges during this period.

Other ways to contact us can be found on out Contact us page if you would like to query your bill.