Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.
Household / Account & Billing
- I've received a text or email about a refund
- What is the LITE tariff and how can I apply?
- How can I pay my bill?
- I am moving house
- Can I get a reduction on my Sewerage Charges?
- Can I have a refund?
- I need to change or amend the name on my account
- I need to let you know about a bereavement
- What is Surface Water Drainage?
- I would like to close an account
- How do I provide a meter reading?
- I want to change my direct debit
- I want to change some details on an account
- I have a credit on my bill
- How do I create a new account?
- When is my bill due?
- Can I have an allowance for filling my fishpond or swimming pool?
- Do you offer single occupancy discount?
- I have a new lawn can I have an allowance on my sewerage bill?
- Can I add another person to my account?