Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.
Household / Account & Billing
- Changes to your charges
- How is my bill calculated?
- I am moving house
- Essex and Suffolk Water Combined Bills
- I've received a text or email about a refund
- Can I have a refund and when will it be received?
- I need to pay my bill
- I need to change or amend the name on my account
- What is the LITE tariff and how can I apply?
- How can I pay my bill?
- I need to let you know about a bereavement
- How do I provide a meter reading?
- Why is my chamber full of water?
- I want to switch to a meter
- I want to know the cost per m3 of water
- I need to change my address
- I want to check my account balance / track my account
- I would like to close an account
- If I go on a water meter how much can I expect my bill to be?
- How do I create a new account?