Household / Account & Billing

1. What is the LITE tariff and how can I apply?
2. I want to switch to a meter
3. I am moving house
4. Changes to your charges
5. How do I create a new account?
6. Why is my chamber full of water?
7. How often am I billed on a fixed rate/rateable value?
8. If I go on a water meter how much can I expect my bill to be?
9. How can I pay my bill?
10. How is my bill calculated?
11. I need to let you know about a bereavement
12. Can I get a reduction on my Sewerage Charges?
13. What are Fixed charges for?
14. I need to change or amend the name on my account
15. When is my bill due?
16. I need to change my address
17. Why do I get two bills from different companies
18. How do I provide a meter reading?
19. I want to know the cost per m3 of water
20. Can you explain my Rateable Value bill