Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.
Household / Account & Billing
- Changes to your charges
- How do I create a new account?
- I need to change or amend the name on my account
- When is my bill due?
- I have a credit on my bill
- How can I pay my bill?
- How do I provide a meter reading?
- I've received a text or email about a refund
- What is Surface Water Drainage?
- How is my bill calculated?
- I am moving house
- Essex and Suffolk Water Combined Bills
- Can I have a refund and when will it be received?
- What is the LITE tariff and how can I apply?
- I need to let you know about a bereavement
- Why is my chamber full of water?
- I want to switch to a meter
- What is my meter serial number?
- I want to know the cost per m3 of water
- I would like to close an account