Household / Account & Billing

1. I've received a text or email about a refund
2. When is my bill due?
3. Can I have a refund and when will it be received?
4. Can I add another person to my account?
5. I need to change or amend the name on my account
6. What is the LITE tariff and how can I apply?
7. How can I pay my bill?
8. Can I pay at Payzone or Paypoint?
9. I am moving house
10. Changes to your charges
11. My property is empty and I have been charged
12. I need to let you know about a bereavement
13. I have a credit on my bill
14. Why do I get two bills from different companies
15. Why is my chamber full of water?
16. What is my meter serial number?
17. Where will I find my account number?
18. I would like to close an account
19. How do I create a new account?
20. How often am I billed on a fixed rate/rateable value?