Household / Account & Billing

1. Changes to your charges
2. How do I create a new account?
3. I need to change or amend the name on my account
4. When is my bill due?
5. I have a credit on my bill
6. How can I pay my bill?
7. How do I provide a meter reading?
8. I've received a text or email about a refund
9. What is Surface Water Drainage?
10. How is my bill calculated?
11. I am moving house
12. Essex and Suffolk Water Combined Bills
13. Can I have a refund and when will it be received?
14. What is the LITE tariff and how can I apply?
15. I need to let you know about a bereavement
16. Why is my chamber full of water?
17. I want to switch to a meter
18. What is my meter serial number?
19. I want to know the cost per m3 of water
20. I would like to close an account