Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.
Household / Account & Billing
- I've received a text or email about a refund
- When is my bill due?
- Can I have a refund and when will it be received?
- Can I add another person to my account?
- I need to change or amend the name on my account
- What is the LITE tariff and how can I apply?
- How can I pay my bill?
- Can I pay at Payzone or Paypoint?
- I am moving house
- Changes to your charges
- My property is empty and I have been charged
- I need to let you know about a bereavement
- I have a credit on my bill
- Why do I get two bills from different companies
- Why is my chamber full of water?
- What is my meter serial number?
- Where will I find my account number?
- I would like to close an account
- How do I create a new account?
- How often am I billed on a fixed rate/rateable value?