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Changes to your charges

Why are my charges changing? 

Every February we publish our water and sewerage services charges for the coming year, these then apply from 1st April till 31st March. As well as our service charges, there are a number of other changes that could impact your bills, such as changes in the rate of inflation and how much water you use, which can again vary if your property is metered or unmetered. 

We understand that any change in bill charges can be stressful and raise questions, that’s why we want to make sure your charges are as clear as possible. Please click here to understand the story behind your bill and how we are investing the largest proportion of your bill into innovative and sustainable solutions for the future of water in our region and the wider environment.

I’m worried about paying my bills. What can I do? 

Charges change every year and we understand that some customers may find water bill increases difficult, so if you’re struggling to keep up with your bills, our Extra Care team can build a personalised package of support for you. If you’d like more advice on how you can switch tariffs or set up a payment plan, please visit our LITE and Extra LITE Tariff page.

How can I reduce my water bill? 

Sometimes our customers may find that their bill is higher than they were expecting and during the pandemic alone, we saw our customers increase their water usage by 11% (on average) as more people have been encouraged to stay home. If you’re on a water meter and are looking for ways to reduce your water bill we have some simple tips on reducing your water usage in the home here. If you currently pay unmetered charges you may be able to reduce your bill by having a water meter fitted, can find out more information and apply for a water meter here.

Where is my money being spent? 

We are investing the largest proportion of your bill into people and sustainable solutions to safeguard the future of water and protect the environment. Click here to view the story behind your bill to see how your water bill covers more than just the cost of providing you with clean water, but also helps us to invest into sustainability projects, new technology and ideas that will preserve and protect the future of water for our region. To read more about the projects you have helped us support and our commitments for the future, please visit our environment and sustainability hub.

When do new charges come into effect? 

Any changes to our water and sewage service charges will apply from 1st April 2022 until the 31st March 2023. If you have any questions on how these charges may affect your bill or how we can help support you to spread the cost of your bill, please contact our Extra Care support team.

How can I save more water? 

We all want to be as careful as possible with our precious water and there are lots of ways you can help to reduce your water usage, from taking shorter showers to using a watering can instead of a hosepipe. Find out more about the ways you can increase water efficiency and save on your water bill here.

What support services are available?

We understand that times are tough and that some may be finding it difficult to pay their bill. If you are struggling, our Extra Care support team can create a personalised package of support for you, guiding you through options such as discounted tariffs, affordable payment plans, breathing space and our Priority Services Register. We are here for you when you need it most, the sooner we talk, the sooner we can help,  so speak to our friendly team today or find out more about WaterCare support services.