Household / Help and Advice

1. Help paying a bill?
2. How do I know if a property has a water meter?
3. How do I find my water meter?
4. What is the hardness of the water in my area?
5. I want to report a blocked drain/sewer
6. Switching from Unmeasured to Measured supply
7. I am a disabled customer
8. How do I access my meter chamber?
9. Locating my water mains
10. Can you flush dog poo down the toilet?
11. I have an issue with my supply
12. Extra Care and Support
13. What are your billing call centre opening hours?
14. Where is my stoptap?
15. Do you sell water butts?
16. Is my tap water safe to drink?
17. Can I have an emergency phone number for a Water or Sewerage issue?
18. My drain or manhole cover is raised/damaged/broken
19. I have a medical condition or disease and use extra water
20. How do I know if my meter is smart and how I can access my data?