Extra Care and Support

If you’re worried about your finances, we want you to know you can talk to us about it.

In the last year we’ve helped over 320,000 customers stay on top of their bills. Our specially-trained team can help find a way forward, with a personalised plan made just for you. We can make sure you're on the right tariff, look at payment plans and point you towards other help and benefits to increase your household income. 

Please visit our Extra Care Support page for more information.