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I have an issue with my supply

If you've noticed a problems, it may be an issue that we're already aware of and are working hard to get repaired. You can find out by visiting our 'In Your Area' and entering your postcode to see details of all current work.

If there are no issues showing in your area, you can let us know about your issue online. You can keep track of the issue and the work we're doing to fix it from your computer or smartphone. Click here to Report An Issue

Alternatively, please contact us via Facebook or Twitter where we offer support and advice 7:30am - 10pm Monday to Saturday and 8am - 5pm Sunday. You can also call our 24/7 emergency hotline on 03457 145 145.

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help.

If someone is available to chat. A link will appear to the top of the chat box, or you can find a full list of available contact methods and opening times on our contact us page.