Where is my stoptap?
If you need to turn off your water supply you should be able do so using either your internal or external stop tap.
There's lots of helpful information on our Stop Taps page. Including tips on where you might find your stop taps and how to operate them. Also what to do if your stop taps aren't working properly.
Reporting it with us online is easy. You can keep track of the issue and the work we're doing to fix it from your computer or smartphone. Just visit our Report an Issue page. Alternatively please give us a call on 03457 145 145 so we can investigate things for you.
If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat the Live Chat icon will show at the top of this chat box, or you can find a full list of available contact methods and opening times on our Contact us page.