Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.
Household / Account & Billing
- How can I pay my bill?
- Changes to your charges
- How is my bill calculated?
- Where will I find my account number?
- Can I get a reduction on my Sewerage Charges?
- I am moving house
- Essex and Suffolk Water Combined Bills
- I've received a text or email about a refund
- MyAccount isn't working
- Can I have a refund and when will it be received?
- I need to change or amend the name on my account
- What is the LITE tariff and how can I apply?
- I need to let you know about a bereavement
- I have a credit on my bill
- How do I provide a meter reading?
- Why is my chamber full of water?
- I want to know the cost per m3 of water
- I have an issue with the MyAccount app
- I would like to close an account
- How do I create a new account?