I have a credit on my bill

If you pay your bill monthly on a budget plan, you should be building up a credit with your payments to clear the balance of the bill when it's produced. If you're in credit when your bill is produced, we will adjust your payments so that you don't overpay the following year.

You can check your balance in MyAccount and see when your next bill is due.

If your query is something different please call us on 03457 919 155 and see our Contact Us page for our opening hours. If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help.