Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

I have an issue with the MyAccount app

I'm sorry if you're having problems accessing your online account. 

Firstly, please make sure the app isn't due an update. You can do this either in the system settings or by going onto the store app that you bought the app through.

If the app is fully up to date, please exit the app making sure it is not running in the background, and then try to reopen it to see if the issue is resolved.

If it's an issue with logging in, you may need to reset you password which you can do by pressing 'Forgot password'.

You can use the online link here to log in also

If none of the above has resolved the issue, please cal us on 03457 919 155 to report the issue which we can then pass to the relevant team to look into.