Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

I've received a text or email about a refund

We do notify customer's via text message if they are due a refund following a recent bill issued. This will either say Anglian Water as the Sender ID or will be from the mobile number 07860092198.

We do also proactively send emails to customers concerning credits on their account, offering the opportunity of a refund. You're welcome to reply by return email. 

You can Contact us regarding this if you are unsure or wish to discuss further.