I've received a text or email about a refund

We do notify you via text message if you are due a refund following a recent bill issued that has a credit balance. This will either say Anglian Water as the Sender ID or will be from the mobile number 07860092198.

We do also proactively send emails to customers concerning credits on their account, offering the opportunity of a refund. You're welcome to reply by return email. 

You can Contact us regarding this if you are unsure or wish to discuss this further.