Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

I have a query about my first bill?

You'll only pay from the date you move in to your property. To make sure you're only billed for the water you've used, please provide us with a meter reading from the date you move in.

Please also return to sender any correspondence addressed to the previous occupier.

For more information, please visit the moving home section of our website.

If you need to get in touch with us you can find a full list of available contact methods and opening times on our Contact us page.