Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

Why have my payments increased?

Your payments could have increased for one of three reasons:

* An outstanding amount on your bill
* You previously received lowered payments due to a credit balance that's now be used against a bill
* Your water consumption has increased

You can read about possible causes of increased consumption. If you think none of these reasons apply to you, please Contact us to discuss.

It's also worth looking at our Tariffs page to see if you eet the cirteria for any. 

Find out how you can save water which will help to reduce your bills going forward.

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help.

If someone is available to chat the option will be available at the top right of this chat box.