Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

How can I check the progress of my job?

If you're looking for updates on work being carried out in your area, you should be able to find this on our dedicated website.

If there are no issues showing in your area, you can let us know about your issue online. You can keep track of the issue and the work we're doing to fix it from your computer or smartphone. You can tell us here.

Alternatively, you can also call our 24/7 emergency hotline on 03457 145 145. If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat the Live Chat icon will appear at the top of this chat box, or you can find a full list of available contact methods and opening times on our Contact us page.

We don't currently have the function for you to search against a job number on our website for an update, therefore you would need to contact us to discuss this.