Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

I have no water, how long will my water supply be off?

We're sorry to hear you have a disruption in your water supply. If your water supply will be disrupted due to planned maintenance we'll leave a card at your property. Supply will be restored by the time given on the card. If it's not restored, please call our Operations team on 03457 145 145.

If your supply has been disrupted but there is no maintenance planned then we'd like to apologise. To find out when your supply might be restored have a look at our Report an Issue page.

You can Report an Issue through our website.

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help.

If someone is available to chat the Live Chat icon will appear at the top of the screen, or you can find a full list of available contact methods and opening times on our contact us page.