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I have hearing difficulties

We offer a text telephone service for customers with speech or profound hearing difficulties. If you have a Minicom unit we can talk to you through a special keyboard. Our text telephone number is 0800 917 5901.

On our Extra Support page provides information on other assistance we can provide. 

We also have a page for a Sign language interpreter service for British Sign Language users, which is available 9am to 5pm (UK time) Monday to Friday.

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat, a link will appear at the top of this chat box.

Alternatively, you can find more ways to communicate with us by visiting out Contact us page.