Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

I want paper bills

All of our customer's receive paper bills unless they have registered with MyAccount where the service will automatically default to paperless billing.

You can control how you receive your bills where you can change your preference to paper bills on your MyAccount by going the 'My Profile' section at the top of the page/app. 

If you require a copy of a bill sending in the post, please call us on 03457 919 155 where we'd be happy to arrange this. 

Alternatively you can chat to one of ouur dedicated LiveChat agents about this. If someone is available to chat, the option will be available at the top of this chat screen.