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My online bill isn't loading correctly

Your data should load after around 3 seconds, but could be longer dependant on your internet speed. If the information doesn't display try to reload the page. Alternatively you can try another browser. For optimal visualisation always make sure your browser is up to date.

Alternatively, you can download the MyAccount app through GooglePlay or the AppStore. Further information is on our MyAccount App page.

The app should update regularly if you have this setting enable, otherwise any issues viewing through the app could be down to this. 

If there is still a problem please call us on 03457 919 155 or alternatively, if you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat button will appear at the top of the chat box.