Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

My account number is not recognised

Your Anglian Water account number will have 9 digits and you can find it on the first page of your bill to make sure you've got the right one. If you don't have a bill to hand you can call us on 03457 919 155 and we can confirm this for you.

Occasionally we do send out correspondance which has an additional '000' at the beginning. This can be ignored.

It's always worth checking if you are inputting it into one of our forms that there are no spaces at the beginning or end. 

Our systems can sometimes be temperamental, so if you are having issues it may be easier to contact us another way if you need to discuss your account.