Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

Payments too high

Payments increasing is usually because the usage at the property has increased, and the amount being paid previously wasn't enough to cover what you've been billed. 

Our Billing Contact Centre would be happy to d
iscuss your bill or payment arrangement should you have any questions about the amount or frequency. Please visist our Contact us page. 

Alternatively, you can speak to one of our LiveChat agents. If someone is available to talk to you the Live Chat button will appear at the top of the chat box.