Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.


If you have checked that both your internal and external stop taps are fully open then reporting it with us is easy.  You can keep track of the issue and the work we are doing to fix it from your computer or smartphone by reporting it through our Report an issue page.

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help.  If someone is available to chat, a button will appear in the top of the chat box. You can find a full list of available contact methods and opening times on our Contact us page.