Useful information about your meter
How can I see how much water I’m using?
If you have a smart meter, you can see a breakdown of your usage in MyAccount or on our app – right down to how much you are using on an hourly basis. If you don’t have a smart meter, you can still submit meter readings in MyAccount. You can also see previous readings we’ve taken and how your usage has changed over time. If you’re not sure what type of meter you have you can check here.
I’ve been told before I can’t have a water meter fitted
As part of our meter fit programme, we’re looking to install meters where it’s practical and cost-effective for us to fit one. In situations where that’s not possible we will move you onto an assessed measured charge instead, to give a fairer view of what you’re using at home. This involves having a conversation with one of our team to find out some information about your water usage - like how many people are living at home, the number of showers you all have, and water use in the garden etc.
Can you help me use less water at home?
Absolutely – You might not realise that typically around 70% of the water we use at home is in the bathroom, so things like keeping showers to a maximum of 5 minutes can make a big difference or turning the tap off while brushing your teeth. There’s lots of small swaps and changes you can make in the kitchen, bathroom, and garden that can help you use less at home. Take a look at our water saving tips here.
What happens if I have a leak?
We’ve lots of helpful resources to help you make simple checks to find your leak and guidance to help you get it fixed here. And if eligible you’ll be able to claim a leakage allowance when it’s fixed, this is where we may reduce your bill to cover the cost of the water that was lost because of a leak.
What information do water meters use?
Whether you have a smart meter or not – they are there to capture the amount of water passing through the meter so we can make sure your bills match what you’ve used. Smart meters transmit this data back to us every hour which we match to the serial number on your account and can use to tell you if you have a leak and update your usage information in MyAccount.
Does a smart meter mean you can switch my water off remotely?
No – water meters are only used to show how much water passes through it so we can know how much water a property is using. We use that information for billing, finding leaks and planning future demand for water. It’s not possible to remotely control a water meter to turn on or off the flow of water.
What do you do with my information?
We take our customers’ privacy seriously, and always follow the Data Protection Act 2018 for any personal information we collect and hold.
If you want to know more about what we do with your information, including how to exercise your data protection rights please read our Privacy Notice at anglianwater.co.uk/privacy or call us on 03457 919 155. You can also get further information on your data protection rights and our obligations under the Act by visiting the Information Commissioner’s website at www.ico.org.uk or by on 0303 123 1113
