Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

I would like to discuss/amend/change my payment arrangement

The easiest way to change your payment plan is in MyAccount, once you're logged in select manage plan and you can change your payment date, bank details and in some cases change the amount you pay.

If you think we should have taken a payment but we haven't, please get in touch with us so we can investigate this for you.

We can look at different payment dates and methods that best suit you, just call us on 03457 919 155.

Information on how you can pay us can be found on our Pay My Bill page

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help.
If someone is available to chat the option will be displayed at the top right of the screen, or you can find a full list of available contact methods and opening times on our Contact us page.