Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

I'm not on a meter but my bill is high

We can't change your tariff if your charges are based on the rateable value of the property. This is a fixed yearly charge.

Your charges are not affected by how many people are in your property or how much water you use. You can switch to a water meter to ensure that you only pay for the water you use.

If you'd like to speak to us about this, please Contact us