I think I've paid twice

If you have received a reminder letter regarding a payment you have already made, don't worry it may just be a cross over in the mail. If you'd like to check your current balance you can look at your MyAccount.

If you have made a payment twice in error, we can get this resolved for you.

One of our dedicated Live Chat agents will be happy to help and get one of the duplicate payments reversed.

If someone is available to chat the Live Chat icon will appear at the top of the chat box, or you can find a full list of available contact methods and opening times on our contact us page.