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I'm a landlord or letting agent and have a new tenant

If you're renting out a property we ask that you tell us about any tenant changes. To give us details of tenants moving in and out of your properties (providing the change of tenancy is no more than 5 weeks away) you can use the new national web portal, LandlordTAP

If you're renting and liable for the water charges you'll need to let us know, please complete the online form.

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat the Live Chat icon will appear at the top of this chat box, or you can find a full list of available contact methods and opening times on our contact us page.