How do I report illegal use of water?If you suspect someone is not paying for services and they should be, please contact us with the details.feedbackDid this answer your question? Yes No Did this save you a phone call? Yes No Are you satisfied with the service? Yes No We're always looking to improve our chatbot. Please let us know what could be better: (please note that any direct questions cannot be responded to from your feedback)Thank you for your feedbackfeedback actions Send feedback Related articles I've received a text or email about a refund I am moving house Essex and Suffolk Water Combined Bills Can I have a refund and when will it be received? Why is my chamber full of water? How do I create a new account?