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I want to make a complaint

We don't want you to be unhappy and take all complaints received seriously. Please get in touch to see if we can help resolve your complaint.

If your issue is regarding billing and accounts call us on 0345 266 5841, or for Operational issues please call 03457 145 145.

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat, a link will appear to the top of this chat box. 

Alternatively, you can find a full list of available contact methods and opening times on our Contact us page.