I want to make a complaint

We don't want you to be unhappy therefore we take all complaints received seriously. Please get in touch to see if we can help resolve your complaint.

If your issue is regarding billing and accounts, please call us on 0345 266 5841, or for Operational issues please call 03457 145 145.

Alternatively, you can find a full list of available contact methods and opening times on our Contact us page.

Please visit our How to make a complaint page for more information