What can be done about estimated bills?

We aim to read your meter at least once a year where we'll issue your periodic bill. We may estimate your bills at other points during the year, but the readings we use are based on your previous consumption so you don't need to worry.

If you've been able to take a reading yourself which is different to our estimate, you can update your bill in MyAccount by submitting the meter read online.

Alternatively, if you'd rather speak to us, simply call 03457 919 155 and we'll be happy to help. 

There is the option to chat with one of our dedicated LiveChat agents who will be happy to help. If someone is available to chat the option will be available at the top right of this chat box. Otherwise you can find a full list of available contact methods and opening times on our Contact us page.