My payment hasn’t gone through

If you're having problems paying your bill online, you can contact us on 03457 919 155. Our lines are open from 8am to 8pm Monday to Friday and 8am to 4pm on Saturday.

Alternatively, if you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat a button will appear at the top of the chat box.