Why has my metered bill increased?

Because your bill is based on your consumption, there are several possible reasons for a higher bill. You can find more information on why your consumption might be high on our Bill Increases page.

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat button will appear at the top of the chat box, or you can find a full list of available contact methods and opening times on our contact us page.