Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

I need help with paying my bill due to the cost of living

We know these are difficult and uncertain times. We want to reassure you we'll be here to keep your taps flowing, toilets flushing, providing you with all the water you need and recycling it safely. As well as helping customers who need extra support. We have a dedicated team of people who are going to continue working safely over the coming weeks and months to do just that.

Find out more about what we're doing to support both our customers and our employees on our Cost of Living page.