Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

What does not paying to your terms mean

Not paying to our terms provides the opportunity to pay over a longer period of time. The payment arrangement will not be reviewed annually and will report negatively on your credit file. We will send you an annual letter advising you are not paying to our terms.

If you are struggling to pay, you can complete our Extra Care Assessment or contact us on 0800 169 3630. Our opening times are Monday to Friday 8am to 8am and Saturday 8am to 4pm.

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