Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

I wish to cancel my Direct Debit

You can change any aspect of your direct debit using MyAccount. If you're not currently registered, you'll just need your billing account number and postcode.


Alternatively, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat a button will appear at the top of the screen, or you can find a full list of available contact methods and opening times on our 
Contact us page.
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