Calls or texts about arrears

If your account has a brought forward balance, we may call or text you to remind you of this and request payment. 


The easiest way to prevent this is to let us know if you are unable to make payment by the date detailed on your bill, or in line with you payment arrangement.


We're happy to help manage your account with you.


If you have already made payment, depending on the method used, this can take a short while to update on our systems and be allocated to your account.


Therefore you may on occasion still receive calls. If you contact us we can update your account to expect this payment.