Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

I have a baby/young children are there any concessions?

We sadly don't offer any concessions for there being a baby in a property, however we are abe to review your account to ensure we have you on the best tariff and are supporting you to the best of our ability.

If you're having problems paying your bill, we're here to help you. Please visit our Extra Care Support page for some information. 

We also suggest registering for the Priorty Services Register.

You can call us on 0800 169 3630 if you require some assistance where our taem will be more than happy to help you.

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat, the option will appear at the top right corner of this chat box. You can also find a full list of available contact methods and opening times on our Contact us page.