I have an issue with my card meter

We don't have pay as you go / top up card meters. If you have one it may belong to your electricity or gas company. 

If you have a problem reading your meter, or there's a problem with your meter, please give us a call on 03457 919 155.

If you are referring to your payment arrangement card which can be used at a PayZone or PayPoint, let us know so we can send you a new one. 

If you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat the option will be displayed at the top of this chat box, or you can find a full list of available contact methods and opening times on our Contact us page.