Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

I'm a pensioner

If you need practical support, our WaterCare service is here for you. We offer a wide range of services to help.

It’s completely free, and once you’ve signed up, you can stay on it for as long as you like.  If you have any questions, you can find more informationon our Priority services page, or if you would like to sign up you can complete this form or if you prefer to chat with someone online, one of our dedicated Live Chat agents will be happy to help. If someone is available to chat the button will appear at the top of the chat box.

Alternatively one of our agents would be happy to talk you through the process, please call us on 08457 919 155.

We do offer ExtraCare support also to help you manage your account, where we'll be happy to review your account to make sure we;re doing all we can to support you based on your current circumstances.