My life change is affecting my finances

If you're recovering from an illness, or going through other life changes affecting your finances, we want you to feel like you can talk to us about it.

We'll do our best to build a package of support that fits you best. The easiest way to get started is to fill out our online Extra Care Support form.

You just need to answer some questions about you and your situation. And based on your answers, we'll see how we can help you. 

The Extra Care Support team is here to help you. Our specially-trained agents can help find a way forward by you calling 0800 169 3630, with a personalised plan made just for you.

Otherwise we can ask you a few ask you a few questions to best tailor the support we can offer to you