Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

Do I need to be at home when you change my meter?

This depends on where your meter is currently located. If it is outside and accessible, then you don't need to be home. If it's not accessible or inside your property, then we will need to book an appointment with you.

If you are not at home and we have been able to successfully upgrade your meter, then we would have turned off your water for 20 minutes and will leave a card through your door with instructions on what to do next.