Just so you know, questions are recorded for quality purposes. For more information, please visit our privacy notice here.

Why is there a balance remaining on my bill?

This usually happens when more water has been used than anticipated.

This can be due to a number of factors, where the payments being made haven't been enough to cover the increased usage.

This can also happen where either a lower arrangement has been agreed with us, or the previous bill was underpaid resulting in a brought forward balance. 

We'd be happy to discuss this with you if you'd like to contact us