Direct Debits How can I help you with your Direct Debit query?How do I set up a Direct Debit Can I make an additional Direct Debit paymentWhere can i find more information about my Direct Debit payments?Why has my Direct Debit stopped?I want to change my Direct DebitDo you offer a Direct Debit discount?I wish to cancel my Direct Debit Did this answer your question? Yes No Did this save you a phone call? Yes No Are you satisfied with the service? Yes No We're always looking to improve our chatbot. Please let us know what could be better: (please note that any direct questions cannot be responded to from your feedback) Thank you for your feedback Send feedback Related articles I've received a text or email about a refund Can I have a refund and when will it be received? I am moving house Why is my chamber full of water?