Switching from Unmeasured to Measured supply

Between now and April 2030, we're switching all customers over to measured charges wherever we can. We're starting in the most water scarce parts of our region.

If you are due to be switched you'll receive a letter from us letting you know.

We believe the fairest way to pay for water is by charging customers based on the amount of water they use - nearly nine out of ten customer already pay for water in this way. 

Our region is the driest in the UK, and by 2049 we're predicting a shortage of 589 megalitres a day, between the amount of water available to us and the amount our customers will need. (A megalitre is a million litres - enough to supply around 8,000 customers).

By rolling out meters to help people use less, we put the same amount of water into supply as we did back in 1989, despite 30% more people now living in our region.

On average, customers that pay unmeasured rates use around 38% more water. That's 96 litres more than the average measured amount of 255 litres per day.

By fitting more meters at homes without one and moving more customers to measured charges, we're encouraging customers to take control of how much water they're using at home and find ways to use less. In future, this means we need to take less from the environment to meet the needs of our customers, which in turn helps create a more sustainable region.

You can visit anglianwater.co.uk/switching to read about this change.

We know you may have some questions so please click an option below to learn more.